Overview
SOS Service International is a global leader in emergency medical response, health, and security solutions. For decades, we have focused on protecting and saving lives by delivering customized medical and security risk management services to organizations and individuals around the world. With operations across multiple regions and a diverse team of medical and security professionals, we provide 24/7 support to help clients meet their Duty of Care responsibilities.
Our services include on-site medical support, emergency response, medical assistance, patient transport, and health risk management in remote, industrial, corporate, and high-risk environments. SOS Service International is built on expertise, passion, respect, and care—values that guide every interaction with patients, clients, and partners.
We maintain rigorous clinical and safety standards, invest in continuous training and professional development, and leverage global best practices to ensure our teams are always ready to respond. From routine medical needs to critical emergencies, SOS Service International delivers reliable, professional, and compassionate care whenever and wherever it is needed.
Emergency Medical Responder – Job Overview
As an Emergency Medical Responder (EMR) with SOS Service International, you will play a vital role in delivering rapid, professional emergency care and safe patient transport in accordance with provincial regulations and company protocols. You will be part of a high-performing team focused on readiness, safety, and patient-centred service in a variety of settings, including industrial and remote locations.
This role includes patient triage, emergency care within EMR scope, equipment and vehicle readiness, accurate documentation, and active participation in training and quality improvement initiatives. It is ideal for EMRs who thrive in dynamic environments, work well under pressure, and are committed to excellence in patient care.
Key Responsibilities
– Respond promptly to medical incidents and emergencies
– Provide professional, customer-focused emergency care within EMR scope of practice
– Perform patient triage and assist in medical retrieval and transport operations
– Monitor patients during transport and support stabilization as directed by protocols
– Maintain accurate, timely, and legible patient care reports for every incident
– Follow infection prevention and control standards at all times
– Ensure medical equipment, vehicles, and PPE are clean, stocked, and response-ready 24/7
– Monitor and maintain medical stock, supplies, and equipment integrity
– Participate in ongoing training, annual skills assessments, and continuing education
– Support internal training programs and contribute to quality improvement initiatives
– Answer incoming calls promptly and complete daily operational and administrative duties
– Prepare reports, attend meetings, and participate in committees or working groups when required
– Assist in developing and reviewing procedures and identifying risks to enhance service quality
The Talent We’re Looking For
Must-haves:
– Work experience as an Emergency Medical Responder
– Strong ability to collaborate with other teams and work effectively under pressure
– Current registration with the appropriate provincial emergency medical regulatory body (for example, the British Columbia Emergency Medical Assistant Licensing Board in BC)
– Valid driver’s licence and clean driving record
– Alignment with our core values: expertise, passion, respect, and care
Preferred:
– Experience in an industrial, remote, mining, oil and gas, or construction environment
– High level of knowledge and ability to interpret relevant medical and operational guidelines, protocols, policies, and procedures
– Comfortable using Microsoft Office or similar tools for documentation and reporting
– Strong sense of accountability and the ability to hold self and others to high performance standards
– Proven ability to collaborate across disciplines and departments to achieve the best results for patients and clients
Compensation & Benefits (may vary by contract/region)
– Comprehensive health benefits, including medical, vision, and dental coverage
– Life insurance and long-term disability coverage
– Employee assistance program and emergency travel assistance (where applicable)
– All required uniforms and PPE provided for client sites
– Retention and referral incentives may be available
– Access to continuing education and professional development opportunities
– Potential for rotational or fly-in/fly-out schedules designed to support work-life balance
FAQ – Emergency Medical Responder at SOS Service International
Q1: What does an EMR do at SOS Service International on a typical shift?
A: EMRs respond to medical calls, assess and treat patients within their scope of practice, assist with stabilization and transport, complete detailed patient care reports, maintain equipment and supplies, and participate in training and safety activities.
Q2: What certifications do I need to apply?
A: You must hold a current Emergency Medical Responder certification and be registered with the appropriate provincial regulatory body. A valid driver’s licence with a clean abstract is also required.
Q3: Do I need industrial or remote-site experience?
A: Industrial or remote experience is preferred but not always mandatory. However, you should be comfortable working in non-traditional, sometimes isolated environments and following strict safety protocols.
Q4: Is this role physically demanding?
A: Yes. You may need to lift, move, and support patients and equipment, work in varying weather and site conditions, and remain on your feet for extended periods while responding to emergencies.
Q5: What kind of schedule can I expect?
A: Schedules may include rotational work (such as fly-in/fly-out), nights, weekends, and holidays, depending on client and site requirements. Rotations are typically designed to provide balance between time on-site and time off.
Q6: Are uniforms and equipment provided?
A: Yes. SOS Service International provides uniforms and required PPE for use on client sites. You are expected to maintain them in good, professional condition.
Q7: Is there room for career growth?
A: Yes. We provide access to continuing education, internal training programs, and opportunities to advance into senior clinical, supervisory, or coordination roles for those who demonstrate strong performance and leadership potential.
Q8: How important is documentation in this role?
A: Extremely important. Accurate, timely documentation is essential for patient safety, legal compliance, quality assurance, and communication with other healthcare providers. Attention to detail in reporting is a key expectation of all EMRs.
Q9: What type of environments will I work in?
A: EMRs may work in industrial sites, remote camps, corporate locations, or other field-based environments, often as part of a small, specialized medical team integrated into a larger client operation.
