Overview

Job Description

About Wilmington Health

Since its founding in 1971, Wilmington Health has been dedicated to improving the health and well-being of individuals across Wilmington and Southeastern North Carolina. As a multi-specialty medical group, the organization integrates primary care with a wide range of specialty services, allowing for a coordinated and comprehensive approach to patient care. Wilmington Health emphasizes collaboration and evidence-based practices to deliver high-quality medical services to the communities it serves.

Position Purpose

This role supports patient care within a medical office setting under the supervision of a physician, advanced practice provider, registered nurse, or department manager. In addition to clinical responsibilities, the position may also assist with administrative tasks to ensure smooth daily operations.

Key Responsibilities

  • Prepare patients for examinations and assist healthcare providers during visits
  • Administer medications and injections, provide wound care, and support minor procedures
  • Communicate physician instructions clearly to patients and offer guidance based on established protocols
  • Collect and record patient information, including vital signs and medical history, within the electronic medical record (EMR) system
  • Maintain cleanliness and sterilization of medical instruments and ensure adequate supply levels
  • Perform designated laboratory tests and procedures
  • Support front office duties, including scheduling, patient communication, and coordination with insurance providers
  • Handle patient calls, triage concerns, and respond to messages in a timely manner
  • Educate patients on medications, treatments, and care plans
  • Carry out additional tasks as assigned by department leadership

Qualifications

Required

  • Current CMA or RMA certification from an accredited organization
  • Completion of an accredited Medical Assisting program or Associate’s degree
  • BLS/CPR certification

Preferred

  • At least one year of clinical experience in a healthcare setting

Physical Requirements

  • Regular standing and walking throughout the workday
  • Frequent sitting as needed
  • Occasional bending, crouching, and lifting
  • Ability to perform tasks requiring physical mobility and endurance

Core Competencies

  • Strong customer service and patient-focused approach
  • Professionalism, integrity, and accountability
  • Effective teamwork and communication skills
  • Reliability and punctuality
  • Sound judgment and problem-solving abilities
  • Organizational and time management skills
  • Knowledge of medical procedures, specimen collection, and patient assessment
  • Proficiency with clinical equipment, documentation, and computer systems
  • Ability to manage phone communications and patient triage effectively

About Wilmington-Health-PLLC

Wilmington Health is a comprehensive, multi-specialty healthcare organization serving patients across Wilmington and Southeastern North Carolina. By integrating primary care with a wide range of specialty services, the organization provides coordinated and patient-focused care designed to meet diverse medical needs.