Overview

Gulf Coast Spine is seeking a licensed medical professional to join our rapidly expanding minimally invasive spine surgery clinic. This role supports overall patient care, ensures smooth clinic operations, and contributes to a patient-centered environment. The responsibilities outlined below may be modified as operational needs evolve.

Key Responsibilities

  • Enter patient forms and information accurately into the clinic system

  • Process FMLA paperwork promptly

  • Prepare H&P packets for upcoming patient appointments

  • Complete MRI authorizations in a timely manner

  • Manage and distribute the daily fax folder

  • Prioritize, complete, or reassign tasks as necessary

  • Respond to patient phone calls in a professional and timely manner

  • Check patients in and out before and after appointments

  • Perform EKGs and record patient vitals

  • Scan and maintain patient records

  • Review and update the upcoming week’s schedule

  • Assist clinic staff and support office operations as needed

  • Travel between office locations when required

  • Work collaboratively with clinical and administrative teams to ensure quality patient care

  • Other duties as assigned, including NTIAs

Education & Certifications

  • High School Diploma, GED, or equivalent

  • BLS Certification required

  • Certified Medical Assistant preferred

  • Valid Florida medical license

  • EMT or previous Medical Assistant experience is a plus

Experience & Requirements

  • Minimum 1 year of relevant medical or call center experience preferred

  • 1–2 years of customer service experience required

  • Familiarity with medical terminology preferred

  • Strong problem-solving and critical thinking skills

  • Excellent verbal and written communication abilities

  • Attention to detail and thoroughness in all tasks

  • Competence in Microsoft Office, Outlook, and other relevant technical tools

Knowledge & Skills

  • Understanding of medical terminology and healthcare practices

  • Knowledge of legal and ethical standards for patient information

  • Familiarity with patient counseling, conflict resolution, and customer service principles

  • Experience with insurance verification and eligibility processes

  • Ability to operate and navigate electronic medical record (EMR) systems

  • Skilled at handling multiple tasks simultaneously with diplomacy and professionalism

Abilities

  • Communicate effectively with patients, providers, and team members via phone, in-person, and email

  • Resolve patient concerns with leadership and tact

  • Build and maintain relationships with diverse patients and staff

  • Work under pressure and maintain composure in a fast-paced environment

  • Travel between clinic locations when necessary

Physical Requirements

  • Stand, walk, bend, stoop, and move frequently for 6–8 hours per day

  • Occasionally lift up to 50 pounds when assisting patients

  • Maintain physical endurance and proper body mechanics for patient care tasks

Work Environment

  • Medical office and treatment room settings

  • Controlled lighting, temperature, air quality, and acoustics

  • Safe, well-ventilated, and adequately lit workspace