Job Description
Customer Service Dispatcher
Position Summary
We are looking for a reliable and organized Customer Service Dispatcher to oversee appointment scheduling, coordinate service requests, and maintain clear communication with both customers and field staff. This role plays a key part in keeping daily operations running smoothly while ensuring a positive customer experience.
Primary Responsibilities
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Plan and assign service calls to technicians in a timely and efficient manner
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Contact customers to confirm appointments and provide status updates
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Work closely with technicians and office staff to streamline daily schedules
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Keep detailed and accurate records of service calls and client interactions
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Respond to customer questions and resolve concerns with professionalism
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Adjust schedules when urgent or emergency requests arise
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Support process improvements to enhance overall service performance
Required Qualifications
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Experience in dispatching, customer support, or a similar coordination role
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Strong written and verbal communication skills
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Excellent time management and multitasking abilities
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Ability to remain composed and solution-focused in fast-paced situations
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Comfortable using scheduling or dispatch software (or willing to learn)
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Customer-first mindset with a proactive attitude
Preferred Qualifications
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Background in appliance repair, maintenance, or service-based industries
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Bilingual abilities, especially in Russian or Spanish
Compensation & Eligibility
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Pay range: $15–$19 per hour
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Applicants must be authorized to work in the United States
Hiring Process
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Submit resume online
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Application reviewed through AI screening
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Email verification required
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Selected candidates may receive an invitation for an AI-based interview
About Appliance EMT
Company Overview
Appliance EMT is a rapidly expanding, family-owned appliance repair company headquartered in Buford, Georgia. With operations across multiple states, we are known for fast response times and dependable same-day or emergency repair services. Our team blends technical skill with a strong commitment to customer care, helping households quickly regain comfort and functionality.
We foster a dynamic, supportive environment where employees are encouraged to grow professionally and personally. Every team member contributes to delivering reliable, high-quality service that strengthens our reputation in the industry.
Mission
To become the top appliance service provider in the U.S. by delivering fast, expert solutions and building lasting customer relationships.
Vision
To earn recognition nationwide as the most trusted name in appliance repair by consistently putting people first.
Culture & Values
Our company is built on integrity, accountability, and teamwork. We believe in doing the right thing, honoring our commitments, and supporting one another. Professionalism, dedication, and continuous improvement define how we operate.
At Appliance EMT, growth is encouraged, excellence is expected, and every role matters. We are committed to creating opportunities for advancement, rewarding performance, and maintaining a workplace where employees feel valued and motivated.
