Overview

About the Role

Are you looking for a career where your skills as an EMT can make a real impact? Medical City Plano, part of HCA Healthcare, is seeking a dedicated EMT Coordinator to join our team. This is an exciting opportunity to work in a supportive environment where your expertise and passion for patient care are valued.

Why Work with Us

At Medical City Plano, we offer a comprehensive total rewards package designed to support your health, career, and financial well-being:

  • Healthcare Coverage: Inclusive medical, prescription, and behavioral health plans with telemedicine and AirMed transport services

  • Dental & Vision: Flexible options for additional coverage

  • Financial Benefits: 401(k) plan with 100% match on contributions (3–9%), Employee Stock Purchase Plan, tuition and student loan assistance

  • Family & Lifestyle Support: Fertility and adoption benefits, child/elder/pet care referrals, legal services, identity protection, and more

  • Wellness & Counseling: Free counseling services, employee health assistance funds, and programs for physical, emotional, and financial wellbeing

  • Time Away From Work: Paid time off, family leave, short- and long-term disability, and other leave programs

  • Recognition & Career Growth: Colleague recognition programs and opportunities for professional development

Note: Benefits eligibility may vary by location.

Position Summary

The EMT Coordinator is responsible for facilitating medical transport across all HCA Healthcare facilities. This includes dispatching in-house transport resources and coordinating with third-party providers. The coordinator gathers relevant clinical information, matches patients to the appropriate transport resource, and ensures seamless communication with facilities and the Patient Logistics Center (PLC).

This position requires excellent customer service, professional communication, and collaboration with multidisciplinary teams.

Key Responsibilities

  • Receive and process transport requests, coordinating internal and external medical transport services

  • Utilize software systems to log patient information, dispatch transport assets, and track transport progress

  • Respond to calls with urgency while maintaining excellent customer service standards

  • Ensure EMTALA compliance through ongoing education and risk awareness

  • Maintain familiarity with hospital staff, services, and specialized programs

  • Enter and maintain accurate data for reporting purposes on transport activity and patient admissions

  • Uphold patient confidentiality and rights at all times

  • Work collaboratively with healthcare teams and participate in regular staff meetings

  • Address patient or staff concerns professionally and escalate when necessary

  • Perform additional duties as assigned

Required Qualifications

  • EMT Certification (required)

  • High School Diploma or GED (required); Associate degree or higher preferred

  • Experience in healthcare settings (hospital or outpatient clinic) preferred

  • Prior experience in call center, communications, or dispatch environment preferred

  • Strong interpersonal, communication, and teamwork skills

  • Comfortable using multiple computer systems and applications simultaneously

  • Ability to manage multiple tasks, demonstrate good judgment, and think critically

  • Knowledge of medical terminology, hospital operations, and transport procedures

  • Ability to remain calm and professional in high-pressure situations

About HCA Healthcare

HCA Healthcare, headquartered in Nashville, Tennessee, provides unparalleled resources and opportunities for professional growth. From competitive compensation and continuing education to leadership programs like the Executive Development Program, HCA Healthcare supports your career advancement and ethical leadership development.

Recognized multiple times as one of the World’s Most Ethical Companies® by the Ethisphere Institute, HCA Healthcare contributes billions annually to charitable care and community support.

Equal Opportunity Employer

HCA Healthcare is committed to equal employment opportunity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.